MANUAL OF USE OF PARKING HQ SYSTEM (FAQ)
1. How to book the parking?
a. Choose parking dates in the calendar and click “Find a car park.” Remember the following:
i. A parking space can be booked no later than 1 hour before the entry, which means: between the selected date/hour of commencement of the booking and the moment of placing the booking there must be a gap of at least 60 minutes.
ii. The starting date of the booking must not be later than 6 months from the moment of placing the booking.
iii. The booking can be made for a period no longer than 1 month, which means that the period between the start and end date of the booking must not exceed 1 month.
iv. The booking can be made for a period not shorter than 24 hours, which means that the period between the start and end date of the booking must not be shorter than 24 hours).
b. Select the car park (product) and click „Book now” to proceed.
i. P1 - multi-level car park in AB zone, roofed (5 levels), 2 minutes from the Terminal.
ii. P2 - multi-level car park in CDE zone, roofed (2 levels), 2 minutes from the Terminal.
iii. P2 Premium - car park in CDE zone, roofed, Fast Track included in the price, 2 minutes from the Terminal.
iv. P4 - outdoor car park, guarded, outdoor, 5 minutes from the Terminal.
If no cark park appears, make sure you have satisfied the criteria from step 1a.
In case there are no available parking spaces, error message will appear. In this case try to change the date of search.
c. Register (see p. 2 for details of setting up the account):
i. Log in to the existing account.
ii. Set up an account (if you don't have an account and you want to set up your own permanent account).
iii. Fill in the data for one-time registration (if you don't want to set up your own permanent account).
d. a. Choose the method of verification at entry.
i. QR code - automatically generated and required at the entrance to the car park together with reservation confirmation. It can be used while entering the booked car park. Scanners are located at the left bottom corner of the front panel of the entry device. QR code can be printed out, but it will also work when used on the phone screen.
ii. Registration number - add as an option (possible to change in the future). Properly entered into the system and read registration number at the entry to the car park will allow entering the car park without the necessity to show the QR code. (Registration number is to be written in one continuous string uninterrupted between letters and digits, for instance: WW12345; WWW1234W)
e. Confirm whether you require an invoice.
i. If the order is made on behalf of a company - the data was already completed while setting up the account (tax ID-NIP and company name). It's enough to mark the appropriate space. If the order is made on behalf of the company, please remember to select the “Company” as client type.
ii. If the order is made for a natural person, mark the field and provide the PESEL number required to issue an invoice.
i. You are aware of rules and regulations (obligatory),
ii. You are aware of the GDPR clause (obligatory),
iii. You agree to receive marketing information (voluntary).
g. Make the payment using First Data.
i. Debit card
ii. Online transfer
After completing the payment you will be transferred back to the booking system to download the confirmation.
h. Download the confirmation (it was also automatically sent to the provided e-mail address) and invoice (if requested).
2. How to set up an account:
a. Choose the client type: Company / Client,
b. Enter appropriate data marked with an asterisk (obligatory),
c. Click the link in the activation mail.
a. How to receive an invoice:
i. For a company: while registering an account choose the client type: Company. Fill in the NIP and company name. Further, in the final step before the payment, mark the field “I would like to have an invoice”.
ii. For the natural person: while registering an account choose the client type: Mr or Mrs. In the final step before the payment mark the field “I would like to have an invoice” and fill in the PESEL number.
b. I lost my invoice, how can I get a copy?
Enter your account and in the reservations tab click - Resend the confirmation or Download confirmation. If you have no access to the account please contact the car park personnel - see p. 11.
4. How to change the registration number?
Enter your account and in the booking tab click the Entry ID. Then edit the available registration number or delete the number and replace it with another one. If you have no access to the account please contact the car park personnel - see p. 11.
5. How to enter the car park?
Remember to check if you are at the correct car park (P1, P2, P4, Premium)
When using License Plate Recognition wait for the camera at entrance to the car park for identification. Ticket will be issues automaticly and gate will open. Remember to keep the ticket for exit. Do not push "issue ticket" button - ticket created this way will be a regular ticket and won't work at the exit.
When using QR Code place the code to the reader and wait for automaticly issued ticket. Remember to keep the ticket for exit. Do not push "issue ticket" button - ticket created this way will be a regular ticket and won't work at the exit.
6. How long before the booking can I come to the car park?
You can come 2 hours before the booking.
7. Can I arrive after the declared time, in case of unexpected circumstances (e.g. delayed flight etc.)
You can come until the end of the period you paid for, without any additional costs. The paid period is marked with the date and hour in brackets in the booking confirmation. After this period the parking fee will start to be charged in accordance with the surcharge tariff for the given car park (details in car park tariff section). In case of exceeding the booking time it is recommended to go to the automatic ticket machine with the ticket in order to check whether the fee for additional time has already been charged and pay it if necessary.
8. How can I cancel booking?
Enter your account and in the booking tab click Cancel booking. Booking can be cancelled not later than 12 hours before the start of booking. If you have no access to the account please contact the car park personnel - see p. 11. In case booking is cancelled within 14 days from the moment of placing the order you will receive the full return of costs to your bank account. In order to do that, please contact the car park personnel - p. 11. In case you need a correcting invoice, please notify the car park personnel.
9. Can I edit a placed booking?
It is impossible to edit a confirmed and paid parking booking. You can cancel the booking and place another one.
10. How can I receive the Fast Track ticket for Premium car park clients?
The Fast Track ticket can be received in the dispatcher’s room at the Premium car park. The premises can be found at the car park exit. One booking corresponds to one Fast Track voucher (Fast Track can be used by one person with a child up to 13 years of age; additional vouchers in the price of 30 PLN/item can be purchased at the car park’s dispatcher).
11 Need more help - contact our customer care.
a. e-mail address (also for invoices): firstname.lastname@example.org
b. Phone: office (07:00-15:00): 22 650 22 48 / 22 650 20 60 / 22 650 20 61
c. Phone Car Parks (24/7): 22 650 22 52